Carrier Services
Calyx Carrier Services brings all of our WAN and carrier expertise and experience together to provide your customers with an integrated, best-fit solution. We have a wealth of experience in delivering, supporting and billing carrier services and our independent position is your guarantee that your customers are receiving the best available solution.
Compared with dealing directly with carriers, Calyx can greatly reduce your costs. Each carrier has its own strengths and weaknesses based on the customer's requirements, budget and location of sites and partnering with only a couple can reduce your ability to provide your customer with the best solution. Calyx will work with you and your customers to understand their list of requirements and then source a solution from multiple suppliers if need be. On the other hand, managing multiple relationships at all levels dramatically increases complexity and therefore the cost of sale.
The different teams within your organisation have different needs too: Presales Consultants need to know the intricacies and rules that all carrier networks have. Sales people need to understand the differing pricing tools. Delivery and support need to establish integrated processes and build up trusted relationships and finance needs to manage multiple bills and billing cycles. And all of this occurs in a product area that isn't your business's primary focus.
Carrier Services is often an enabler for services delivered within a much larger project. However, missed deadlines for installations can have serious ramifications for the successful implementation of the entire project. Two elements are crucial for delivering Carrier Services successfully; communication and knowledge. Calyx prides itself on succeeding where Carriers often fail. We drive Carriers during installations to meet their milestones and keep you up to date at all stages.
The relationship works best when you see Calyx as your outsource carrier services division. Unlike dealing with carriers, Calyx can:
- Offer you a truly independent approach to a solution where carriers only have their own network to push
- Offer you named presales consultants who can visit your customers with you or on your behalf - Carriers rarely do this - and you would need representatives from each carrier when presenting your customers with choice
- Provide one point of contact so that as the project evolves, you don't need to bring in different representatives from different carriers
- Give you the flexibility you need to change carriers as the relationship develops rather than being tied to one carrier
- Liaise directly with your customer during the delivery process so that you don't need to tie your people up chasing carriers and resolving issues
- Do the work that carriers normally expect you to do for them, including gathering all the information, filling out their order forms and updating your customer when issues arise
- Take support calls from your customer so that you don't need to run a 24/7 NOC or have your employees called in the middle of the night by the customer if their line goes down - Carriers will not accept calls from your customers. They have sold to you and therefore only accept calls from you
In this economic climate many partners are trying to reduce their costs and have decided to focus on their core strengths and skill sets. Many partners have reduced these ongoing costs of supporting non-core products on multiple year contracts by migrating their existing base to Calyx.
We have partnered with the most appropriate major carriers providing UK and global solutions and are constantly evaluating the marketplace for new and innovative carriers and products.
The Carrier Services portfolio can be broken down into 5 key areas, although due to converging of services and technology, all the components can be provided by a single infrastructure. Calyx's uniquely independent position means that a solution can be tailored to your customer's specific requirements, whether under a single infrastructure with a single provider or multiple services on multiple technologies from multiple providers all under the one Calyx account management, delivery, support and billing structure.
Calyx Carrier Services partners with all of the UK and Global premier providers:
